FAQ

Login And Registration Issues

Why can't I log in?

I cannot see the visual confirmation code AKA captcha

Why do I need to register at all?

How to choose a username?

Why do I get logged out automatically?

I've lost my password!

I registered but I can't log in!

I registered in the past but cannot log in anymore!

It's been a few hours already and I haven't received an activation link. What do I do?

Why didn't I receive a confirmation email?

Why did the confirmation email end up in my junk (spam) box (for Hotmail/Yahoo/Gmail)?

User Preferences And settings

How do I change my settings?

The times are not correct!

I changed the timezone and the time is still wrong!

How do I change the profile picture associated with my SteadyHealth account?

How do I change my rank?

I cannot edit/delete my posts. Why?

Will I be notified about the replies I received?

I would like to write articles. What do I do?

I got banned, why?

Posting Issues

How do I post a topic in a discussion board?

How do I edit or delete a post?

How do I add a signature to my post?

Why was my email deleted from the post?

Why was my email/web address deleted from my signature?

Why was the website address deleted from the post?

Why was my post deleted?

How do I know if I have received an answer to my post?

Why can't I access a discussion board?

Searching On SteadyHealth.com

What is the fastest way to find information?

How can I find posts or articles from a particular author?

How can I find a specific article?

Ranks, Permissions And Services

What are ranks on the discussion board?

How do I become a Moderator?

How do I get a Supporter rank?

What are Medical answers?

What are surveys?

User Levels

What are Administrators?

What are Moderators?

Private Messaging

I cannot send private messages!

I keep getting unwanted private messages!

I have received a spamming or abusive email from someone on this board!

SteadyHealth Tools and Services

You believe you purchased something from the SteadyHealth.com board and would like to return the product, have your money back or check when the product will arrive.

How do I report abusive content, spamming, unauthorized advertising, trolling, inadequate conversations, personal invitations and other content I find inappropriate?

Terms, polices and privacy statements

Do you distribute my personal data including email address to third parities?

I found myself on Google search results. How can I remove my personal information from SteadyHealth.com and from Google?

Where do I find the discussion board rules?

SteadyHealth.com Disclaimer

Emergency and Medical Questions

I'm not feeling well, how can I get immediate response?

Who do I contact about abusive and/or legal matters related to this board?


Login and Registration Issues

Why can't I log in?

Have you registered? You have to register in order to log in.

Have you been banned from the board? If you have, you will receive an email.

If you registered and you’re not banned, and you still cannot log in, please double-check your username and password. This is usually the problem. If you are sure you are entering the correct username and password but can still not log in, contact the board administrator.

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I cannot see the visual confirmation code AKA captcha

If you are having difficulties seeing the code, please contact our technical support.
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Why do I need to register at all?

Registration is not obligatory. However, registration is free and becoming a Steadyhealth member will give you access to features that are not available to guest users.

Registration only takes a minute and gives you access to private messaging, friending other members, emailing fellow members, user group subscriptions and other benefits.

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How to choose a username?

Please choose your username carefully. If you want to stay anonymous, please do not choose your real name or your email as a username. Use a pseudonym or a nickname.

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Why do I get logged out automatically?

If you want to stay logged in, please check the "Log me in automatically“ box before you press the “log in” button.

However, we do not recommend this if you’re accessing SteadyHealth from a shared computer, e.g. library, internet cafe, or university cluster.

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I've lost my password!

We protect your privacy, so we cannot access information about your password.

However, you can reset your password. Go to the login page, click on the link “Help! I forgot my password!” and follow our instructions.

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I registered but I cannot log in!

There are three possible scenarios:

Are you sure you are entering the correct username and password?

Did you click the I am under 13 years old link while registering? If so, you will have to follow the instructions we sent to your email address.

Did you activate your account? After registering on our boards, you will have to complete the registration via link that we sent you to your email address. If you haven’t received the activation email, please contact our administrator.  

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I registered in the past but cannot log in anymore!

Did you enter the correct username or password? If you are not sure, please check the email that we sent you when you registered.

Maybe our administrator deleted your account because you haven’t posted anything? Boards tend to remove members who haven't posted anything periodically, and SteadyHealth is no exception. Please register again and get involved in discussions.

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It's been a few hours already and I haven't received an activation link. What do I do?

Please resend the confirmation link to your email. 

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Why didn't I receive a confirmation email?

There are a few possible reasons:

Did you enter a wrong email address during the registration process? Please contact us.

Did you accidentally delete your confirmation email? Please contact us

Has your ISP or personal AntiSpam system blocked emails from us? Please put our domain @steadyhealth.com in your white list and you will receive emails from us.

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Why did the confirmation email end up in my junk (spam) box (for Hotmail/Yahoo/Gmail users)?

Most free email services have very strict AntiSpam systems, and they usually block almost all emails except those that are white listed and those you were in contact with earlier.

Please Go to your Junk box, restore the email from SteadyHealth and you will be able to receive emails from us directly in your inbox. 

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User Preferences And settings

How do I change my settings?

You need to be registered to be able to change your settings. After logging in, click on your picture in the top left corner. In the drop down menu, click on the “Profile” link and our system will redirect you to your profile page. Click on the “edit profile” button and you will be able to change your settings, including basic information, profile settings, notifications and account settings.

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The times are not correct!

It is possible that you are in a different time zone from what we are displaying.

Only registered members can change time zones to match their particular geographical area.

After logging in, click on your picture in the top left corner. In the drop down menu, click on the “Profile” link and our system will redirect you to your profile page. Click on the “edit profile” button and basic information. Update your time zone in the location box.

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I changed the timezone and the time is still wrong!

If you are sure you have set the timezone correctly and the time is still different, the most likely reason for incorrect display is daylight savings time or summer time. This board is not designed to handle the changeovers between standard and daylight time.

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How do I change the profile picture associated with my SteadyHealth account?

The picture that is associated with your SteadyHealth account is also called an avatar.

Log in, go to your profile and mouse over your profile picture. A pen will appear in the top right corner of your avatar. Click on it and you will be able to upload your picture or select one from your gallery. 

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How do I change my rank?

Member ranks depend on the number of posts a member contributes. You can increase your ranks by writing more posts. Please do not abuse the boards by posting unnecessarily just to increase your rank.  

Below you’ll see the ranks associated with the number of posts:

0-10

New Member

11- 20

New Hope

21-40

Apprentice

41-60

Activist

61-80

Rising Star

81-100

Shining Star

101-125

Helper

126-150

Contributor

151 – 175

Supporter

175 – 200

Resident

201 – 250

Superstar

250 – 500

Celebrity

500-1000

Health Advisor

> 1000 posts

Health Hero

> 2000 posts

Health Elite

> 5000 posts

Health Ace

> 7500 posts

Health Guru

> 10000 posts

Legend

We also have special ranks - for example, administrators, moderators, authors and health experts have a special rank.  

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I cannot edit/delete my posts. Why?

Many members feel they should edit or delete their posts once they receive their answers, even though other members have joined and participated in the threads in question. Because of this, the discussion board staff has decided to disable the edit/delete option for regular discussion board members because they feel editing and deleting such posts is disrespectful to other discussion board members. Only a moderator or an administrator can edit or delete a post.

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Will I be notified about the replies I receive?

Yes, if you choose so.

If you are registered, decide how often you would like to receive notifications (Profile/ Edit profile/ Notifications).

You can also choose to be notified about replies directly on the topics you participate in.

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I would like to write articles. What do I do? 

It means you have not been permitted to write articles on the board yet. In case you would like to contribute your unique article on the board, you should contact an administrator for approval.
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I got banned, why?

There are several reasons for members to get banned: disrespectful behavior, posting  commercial links, engagement in solicitation of any kind or any other violation of our Terms of service.

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Posting Issues

How do I post a topic in a discussion board?

Go to our homepage and type your question in the box on the right side of the screen, or you can simply post a topic here

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How do I edit or delete a post?

Unless you are an administrator or moderator you can only edit or delete your own posts.

You can edit your post for only a limited amount of time after the post was created, and if no-one replied to your post. Click on the “edit”  button below the post you want to edit. If someone already replied to the post you created, you will not be able to edit your post.

Please note that members cannot delete a post once someone replies to it.

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How do I add a signature to my post?

To add a signature to a post, you must first create your signature.

Go to your profile, click on edit profile and choose the “Profile settings” link. Enter your signature in the signature box. 

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Why was my email address deleted from the post?

Private emails addresses are not allowed within discussion board posts. Remember, our goal is to protect your privacy. When you expose your email on our boards, you become an open target for spammer crawlers.

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Why was my email/web address deleted from my signature?

Web or email addresses in signatures are not allowed. If you want to advertise your products or services, please contact our advertising department.

 

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Why was the website address deleted from the post?

Advertising within discussion board posts is not allowed. Posts that contain commercial web addresses will be edited or removed. The only non-profit web addresses that do not get removed are those linking to relevant information to the post’s question.

We delete commercial links to protect our members from misleading information, scams and false advertising. In order to advertise your products or services, please contact our advertising department.

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Why was my post deleted?

Our moderators delete double posts, off-topic posts, questions that have already been answered many times, advertising posts, and rude or offensive posts. 

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How do I know if I have received an answer to my post?

If you are a member, you will receive notifications on the SteadyHealth timeline in your profile.

Make sure to select "Notify me about new replies” below your post, or you can edit your notification settings in your profile.

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Why can't I access a discussion board?

Some discussion boards may be limited to certain members or groups. To view, read, and post you may need special authorization which only the discussion board moderator and board administrator can grant, so you should contact them.

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Searching On SteadyHealth.com

What is the fastest way to find information?

Please use search box in the upper left corner of SteadyHealth.com.

Simply type your search keyword and press enter or click on the search button. You can also use advanced search options on the right side of the screen.

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How can I find posts or articles from a particular author?

Insert the name of the author in the search box, and in the advanced search select “search by authors”, and then press the “search” button.   

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How can I find a specific article?

To find a specific article, please take a look at the SteadyHealth Article archive. You can browse articles by category, or you can find a specific article by using advanced search options and select “Search in articles”.

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Ranks, Permissions And Services

What are ranks on the discussion board?

Ranks are member titles that have generically been given to members in relation to their post count.

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How do I become a Moderator?

Please contact our staff if you want to become a moderator. Before becoming a Moderator, you must have the Supporter's rank, and you have to be recognized as a valuable and trustworthy member of the community.

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How do I get a Supporter rank?

Supporter’s rank isn't something given out to anyone and everyone. You earn this rank by showing a certain amount of contribution to the site by helping others. A Supporter reminds visitors of the rules and helps newcomers to understand the site.

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What are Medical answers?

Medical answers are written by medical doctors as an answer to a particular board discussion. One medical answer can be connected to several board discussion if they cover the same topic. Medical doctors that are interested in participating in the medical answers project, please click here.

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What are surveys?

Surverys can be found here

Surveys represent a collection of poll results that were published on SteadyHealth.

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User Levels

What are Administrators?

Administrators are assigned the highest level of control over the entire board. They control all facets of board operation, including setting permissions, banning users, creating usergroups and assigning special ranks. Administrators have full moderator capabilities in all discussion boards.

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What are Moderators?

Moderators look after the running of the discussion boards on a daily basis. They have the power to edit or delete posts and lock, unlock, move, delete and split topics in the discussion board they moderate. Moderators also prevent people from going off-topic or posting abusive or offensive content.

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Private Messaging

I cannot send a private messages!

There are three reasons for this; you are not registered and/or not logged on, the board administrator has disabled private messaging for the entire board, or you don't have enough posts to have the PM system enable. If it is the latter, try posting in our discussion boards first.

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I keep getting unwanted private messages!

In the future we will be adding an ignore list to the private messaging system. For now, though, if you keep receiving unwanted private messages from someone, inform the board administrator. They have the power to prevent a user from sending private messages altogether.

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I have received a spamming or abusive email from someone on this board!

We are sorry to hear that. The email form feature of this board includes safeguards to try to track users who send such posts. You should email the board administrator with a full copy of the email you received and it is very important that this includes the headers (these list details of the user that sent the email). They can then take action.

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SteadyHealth Tools And Services

You believe you purchased something from the SteadyHealth.com board and would like to return the product, have your money back or check when the product will arrive.

Steadyhealth.com is primarily an online health community and doesn't trade or sell any products or services. You clicked on an advertisement. We are not able to track any orders or sales made outside SteadyHealth, and neither do we have any business relationships with particular resellers. Unfortunately, we are not able to refund any of your orders and you should contact the company from which you ordered a product or service.

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How do I report abusive content, spamming, unauthorized advertising, trolling, inadequate conversations, personal invitations and other content I find inappropriate?

There is a REPORT ABUSE flag in the upper right corner of every post. If you click on it, a system will redirect you to a page where we will asked you to write down your reasons for reporting the particular post. After you submit your report, we will receive a notification and will certainly take immediate action.

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Terms, Polices And Privacy Statements

Do you distribute my personal data including email address to third parities?

No, absolutely not. SteadyHealth.com does NOT sell or distribute any kind of personal data.

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I found myself on Google search results. How can I remove my personal information from SteadyHealth.com and from Google?

All information posted on SteadyHealth.com is and remains public. This means it will be available on search engines (including Google, Yahoo!, MSN, etc). In case you have already registered and posted a question that could discredit you, you should contact our administrator and ask them for assistance in this matter. They can change your username or remove your personal data from any public post.

However, we are not able to influence results shown on other websites including search engines or web directories. Basically, search engines re-index particular pages and content in less than 7 days. If you need a faster removal procedure, please contact the particular website for assistance.

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Where do I find the discussion board rules?

You can find all relevant SteadyHealth.com Community terms by clicking here.

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SteadyHealth.com Disclaimer

Information on this site is provided for informational purposes only. It is not meant to be a substitute for medical advice provided by your physician or other medical professional. If you have or suspect that you have a medical problem, promptly contact your physician or healthcare provider.

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Emergency And Medical Questions

I'm not feeling well, how can I get immediate response?

If you are not feeling well, please call 911. Steadyhealth.com cannot offer you immediate help.

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ZoneX Issues

Whom do I contact about abusive and/or legal matters related to this board?

For all legal and/or abusive matters please contact our staff members.

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