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I've frequented makeup sites long enough to come across a number of makeup counter employees share the secrets of what it's really like to work behind the counter — whether people really take samples, and what it's like to do makeovers. Get the gossip!
In pretty much every store, you can get a refund on anything — most places have a love it or get a refund guarantee, even if you've used every scrap of product. But really? Don't be a jerk.

They Play On Your Insecurities

A lot of people who work at makeup counters get paid their basic wage plus commissions. So, if they're offering makeovers or are trying to sell you a product, it means that if you buy the product, they get paid more money. To get you to buy something, they're gonna play on your insecurities in an effort to get you to buy a product that's going to do something about those insecurities. You gotta be strong, girl, and realize that if they mention your lines or your wrinkles or your dry skin or anything else that they just want the sale
If all you came into the store for was a lipstick, then by God, you just leave with a lipstick. Don't let 'em talk you into anything!

They Talk A LOT Of Nonsense

Magical seawater sourced from Egypt that will cure your oily skin for once and all? Special shiny lip gloss formulated with a brand new never-before-seen oil that just will not rub off no matter how much you kiss? Keep in mind that again, these ladies work on commissions and so you may well have to deal with a lot of bump in an effort to get you to buy a product that you might not want to buy. Take it all with a pinch of salt, or, take a look online and see if you can have a look at a few reviews before you take the plunge if you're going to buy a product that you hadn't already gone into the store with the intention of buying.

They Judge Your Product Use

Yeah, sorry about that. It's likely that the salesperson will take a glance over what you use and will then recommend products based on that, rather than based on what you need. It's important that if you feel like you're not being given the right treatment, or if a product recommendation isn't right for you, that you speak up. Equally, if you usually go for budget brands but you want to splash out or vice versa, let the salesperson know. Any professional will do their job accordingly.

They'll Think You're Just Trying To Nab Products

Even if you're there completely with the intent of trying a sample or two and wanting to buy some new products, a small fraction of salespeople will think that all you want to do is pack your bag with free makeup samples. You might get told that a sample will only last for a day, so there is "no point" in you having it. If this is what you're told, ask to see a different associate, because after all, that's entirely the point of a sample — to see what it looks like on your skin, even if only for a day.
 
Do you have any juicy secrets from behind the makeup counter? Let us know!

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